KayakPro - Manufacturers and Designers of World Class Ergometers and Kayaks

Last updated: March 2026

This Privacy Policy describes how we collect, use, and protect your information when you use:

Our mobile application (KayakPro App)
Our website (www.kayakpro.com)

(collectively, the “Services”).

Important: The mobile application and website may operate independently, and data is not automatically shared between them unless explicitly stated.

1. Information We Collect

A. Mobile Application

Account Information
When you register in the mobile application, we collect:

Email address
Password (stored securely in encrypted form)

Device and Usage Data

Device type and operating system
App usage data
Diagnostic and performance data

Bluetooth and Training Data

The app connects to KayakPro ergometers via Bluetooth
Training and performance data (e.g., session metrics)
Device connection data

B. Website

When using our website, we may collect:

Name, email address, phone number (if submitted via forms)
Order or transaction information (if applicable)
Website usage data (via cookies and analytics)

2. How We Use Your Information

Mobile Application

Create and manage user accounts
Authenticate users
Connect to KayakPro devices via Bluetooth
Display and store training data
Improve app functionality and performance

Website

Process inquiries or orders
Improve website functionality
Provide customer support

We do not sell, rent, or trade your personal data to third parties.

3. Data Sharing

We may share your data with:

Trusted service providers (e.g., hosting, analytics, payment processors)
Legal authorities when required by law

All third parties are required to keep your data secure and confidential.

4. Data Security

We implement appropriate security measures, including:

Encrypted password storage
Secure communication (SSL/TLS)
Restricted access to user data

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy.

Mobile Application:

Account data: Retained while your account is active. Deleted within 30 days after account deletion
Training and performance data: Stored until the user deletes it or requests account deletion
Diagnostic and usage data: Retained for up to 12 months

Website:

Contact form data: Retained for up to 12 months
Transaction data: Retained for up to 7 years to comply with legal and tax obligations

After the retention period expires, data is securely deleted or anonymized.

6. Data Deletion

You have the right to request deletion of your personal data at any time.

How to request deletion:

Email us at: sales@kayakpro.com
Include your registered email address and request for account deletion

What happens next:

We will verify your request
Your account and associated personal data will be deleted within 30 days
You will receive confirmation once deletion is completed

Important:

Some data may be retained if required by law (e.g., financial records)
Currently, account deletion is not available inside the app, but users can request deletion via email at any time

7. Children’s Privacy

Our Services may be used by children for training purposes.

We do not knowingly collect personal information from children under 13 without parental consent
If such data is identified, it will be deleted promptly
Parents or guardians may contact us to request deletion

8. Cookies and Tracking Technologies